Entelect
AI-Powered Customer Operations & Business Automation
AI implementation and customer operations partner combining Agentic AI, Conversation AI and human expertise to automate sales, support and business processes.
Founded 2023501–1,000 people
Headquarters
Wellington, New Zealand
Locations
- Wellington, New Zealand
- New Delhi, India
Markets served
- New Zealand
- 1
- AI Deployment
- 432K
- Hours automated / per year
- USD 90K
- Cost savings / per year
- USD 81M
- Reported revenue impact / per year
Organisation story
About Entelect
Entelect is an AI implementation and customer operations company focused on deploying practical AI into real-world business workflows.
We combine Agentic AI, Conversation AI, speech technologies, workflow automation and trained human teams to help organisations automate customer interactions, sales, support and operational processes.
Our approach is designed around measurable deployment outcomes rather than AI experimentation alone. We integrate AI into existing business processes and contact-centre environments, using human escalation where conversations require judgement, empathy or specialist intervention.
Our delivery experience spans financial services, retail, technology and customer operations, with deployments covering AI-led lead qualification, sales automation, customer support automation and hybrid human-AI contact-centre operations.
Through our hybrid delivery model, organisations can introduce AI while retaining the operational capability and human expertise required to manage complex customer journeys and scale implementation.
Declared capability
AI capabilities
What this organisation says it can deliver, with the existing evidence status shown for every capability.
AI specialisations
Services & enablement
Technologies
Industries
Capability evidence
Capability strength is shown by icon and label, not colour alone.
- 0Verified
- Demonstrated capability that has also passed AI Deploy Network verification.
- 6Demonstrated
- Supported by published AI deployments or case studies it owns.
- 16Declared
- Capability this organisation has declared on its profile.
Declared offerings
AI products
What this organisation has built and offers. Products declare; deployments demonstrate.
Conversational AI
AI-powered voice and conversation automation for sales, customer support and lead qualification, combining intelligent AI agents with human escalation.
- Capabilities
- Agentic Workflow Automation · AI Agents · AI Receptionists · +9 more
- Technology
- Muse Voice Transcribe · OpenAI Platform · OpenAI TTS · VoiceFlow
- Industries
- Banking · BPO & Shared Services · Clinical Research Organizations (CROs) · +5 more
Associated Builders
People in this organisation
Demonstrated implementation
Evidence
Published AI Deployments and Case Studies owned by this Builder Organisation.
Emerging track record
1 implementation delivered by this organisation, 1 with documented results. Based only on public work owned by this organisation.
Trust & verification
Verification is carried out by AI Deploy Network. An organisation is only shown as verified once those checks are complete.
Verified organisation
- Entity verifiedVerified
- Delivery evidence verifiedVerified