Shahnawaz Khan | AI Builder | AI Deploy Network

About Shahnawaz

Founder and AI deployment leader with 18+ years of experience building, scaling and automating contact centres, customer operations and business processes for organisations including American Express, IBM, Otipy and Urban Company.

I specialise in combining Agentic AI, Conversation AI, speech technology and trained human teams to automate customer interactions, sales and support operations while improving scalability, efficiency and customer experience.

Through Entelect Techsol, I lead hybrid AI + human delivery across customer experience, contact centre operations, sales automation and business process outsourcing, with experience taking AI solutions from concept and deployment through to measurable operational outcomes.

Currently focused on helping organisations across New Zealand, Australia and India deploy practical AI solutions that integrate with existing people, processes and technology.

Professional profile

Location: Wellington, New Zealand
Time zone: Pacific/Auckland
Work mode: On-site, Remote, Hybrid
Availability: Available Now
AI experience: 3+ years
Industry experience: 19+ years
Languages: English, Hindi, Spanish
Typical response: Within 24 hours
Travel: International travel
Available in: New Zealand, Australia, United Arab Emirates, Qatar, Bahrain, Saudi Arabia, Canada, United States, Spain, India, Philippines

Proven on the network

Implementation records and publicly available work, where published.

1 AI Deployment delivered, including 1 publicly identified implementation available to inspect.

Reported business outcomes

Hours Automated432,000 hours
period not specified
Automated 432,000 hours (period not specified)
Cost SavingsUSD 90,000
period not specified
Reduced operating costs by USD 90,000 (period not specified)
Revenue ImpactUSD 81,000,000
period not specified
Generated USD 81,000,000 additional revenue (period not specified)

Builder-reported outcomes, recorded on deployment and case study records that AI Deploy Network reviewed before publication. AI Deploy Network does not currently capture a measurement basis or calculation methodology for reported outcomes, so none is shown.

What Shahnawaz builds

Implementation domains listed on this profile. Evidence-supported items are identified separately below.

Specialisations

AI Telephony

Call Centre AI

Conversational AI

Customer Support AI

Voice AI

Builder-listed deployment types

AI Agent
Chatbot
Conversational AI
Outbound Calling Agent

AI Deployments

Real AI implementations demonstrated through evidence.

01 / AI DeploymentPublished record

Agentic AI Sales & Customer Acquisition Automation for Financial Services

Agentic AI and human-assisted automation deployed to improve personal-loan sales, customer engagement, lead prioritisation and contact-centre productivity across a high-volume financial-services operation.

432K hours automated / per year · USD 90K cost savings / per year · USD 81M reported revenue impact / per year

FinTech · AI Agent · Chatbot · Conversational AI · Outbound Calling Agent

View Deployment

Implementation capabilities

Evidence-supported means linked to a published Deployment or Case Study; other capabilities are Builder declared.

Evidence-supported

Conversational AI1 record
AI Agent1 record
Chatbot1 record
Outbound Calling Agent1 record

Builder declared

AI Telephony
Call Centre AI
Customer Support AI
Voice AI

Technology

Technologies listed by the Builder, distinguished by published evidence.

Evidence-supported

Muse Voice Transcribe1 record
OpenAI TTS1 record
VoiceFlow1 record

Builder declared

ServiceNow Agentic AI

Industry experience

Published Deployments support the listed counts. Other industries are Builder declared.

FinTech

1 published Deployment

Banking

Builder declared

E-Commerce

Builder declared

Fashion & Apparel

Builder declared

Retail

Builder declared

Trust & verification

A closer look at how this profile and its evidence are reviewed.

Community Member

Published evidence is reviewed against the AI Deploy Network Evidence Standard.

How verification works

Community

Verified Builder

Independently reviewed by AI Deploy Labs against the platform Evidence Standard.

How this is verifiedWhat the platform has established, and what remains builder-declared.

Identity and organisation: Identity checks confirm that the person presenting this profile controls the account and the professional identifiers attached to it, such as a LinkedIn profile. Organisation membership is confirmed by the organisation, not self-declared by the builder.
AI Deployments: An approved AI Deployment is an implementation record the builder submitted and the platform reviewed against the Evidence Standard before publication. Approval confirms the record is complete, coherent and consistent with the supporting material provided — it is not an audit of the client's systems.
Business outcomes: Outcome figures are recorded by the builder on the deployment or case study that produced them, and are reviewed at publication. Aggregates shown on this profile are calculated from those approved records only.
Evidence: Supporting evidence comes from the records the builder published on this platform: approved AI Deployments, published AI Case Studies, verification outcomes and organisation participation.
Currency: Older evidence continues to count and is never removed. Recency is presented separately through Professional Currency so that current expertise can be assessed alongside historical work.
Traceability: Every figure on this profile can be followed to the record that produced it. Open the linked AI Deployment or AI Case Study to read the outcome exactly as it was reported.

The platform does not independently audit client systems or financial records. How this is verified

Professional record and further evidence

Client Portfolio

Diverse industry experience

Hero Fincorp
Agentic AI • FinTech
India2024
Currently using our Agentic AI and call center services for outbound sales
1 AI Deployment
Hours
432K
Cost
Currency not specified
Revenue
Currency not specified
View Related AI Deployments →
Bellavita
Conversational AI • E-Commerce
India2023
Currently utilizing our conversation AI to call customers who has abandoned products in there website cart to further convert those orders.
GNC Nutrition
Conversational AI • Fisheries & Aquaculture
United States2023
Using our services to convert abandoned cart into successful orders
Noon
Conversational AI • E-Commerce
United Arab Emirates2025
Using our services to handle inbound queries

Ready to discuss your AI implementation?

Tell Shahnawaz Khan what you are trying to automate and the outcome you need. Your message goes directly to the builder, with a copy kept in your Organisation Workspace.