Chapter 01
The Business Challenge
The business situation the organisation faced before the project began.
Compliance increasing, software dated and providers not keeping up with changes, so replaced many functions with AI and Automation.
Chapter 03
How the Solution Was Delivered
Discovery, design, development, testing and rollout — the journey, not the tooling.
- 1Plan & Strategy (Scoping)
- 2Onboard Your Team
- 3Build a knowledge Base
- 4Analyse your data
- 5Deep Think (with ai Assistance)
- 6Automate the process
- 7Maintain
Business Impact
Business Outcomes & Impact
The measurable outcomes recorded on this AI Case Study — with the story behind them.
Hours Automated
80
Cost Savings
Currency not specified
Revenue Impact
Currency not specified
Measurable Business Outcome
Staffing was able to drop as people left from 40 to 25 over 9 months due to automation and closing one office.
Business Outcome Categories
Cost ReductionProductivity ImprovementRisk ReductionTime SavingsAI Performance ImprovementCompliance
The story behind the numbers
Ongoing as we believe that AI is never finished, whether it be maintenance or expanding the brief. we stay with client.
Reflection
Lessons Learned
What surprised the team, what worked well, and what would be done differently.
- Strategies to bring the team along for the ride. I am a big believer in ai augmenting your teams. Not replacing them.